Terms and Conditions for the Supply of Services
The attention of the Customer is particularly drawn to the provisions of clauses 7 (Data Protection) and 8 (Limitation of Liability).
- Definitions. In these Conditions, the following definitions apply:
Business Day: a day other than a Saturday, Sunday or public holiday in England when banks in London are open for business.
Charges: the charges payable by the Customer for the supply of the Services in accordance with clause 5.
Commencement Date: has the meaning set out in clause 2.2.
Conditions: these terms and conditions as amended from time to time in accordance with clause 12.7.
Contract: the contract between the Supplier and the Customer for the supply of Services in accordance with these Conditions.
Customer: the person, firm or company who purchases the Services from the Supplier.
Intellectual Property Rights: all patents, rights to inventions, utility models, copyright and related rights, trade marks, service marks, trade, business and domain names, rights in trade dress or get-up, rights in goodwill or to sue for passing off, unfair competition rights, rights in designs, rights in computer software, database rights, topography rights, moral rights, rights in confidential information (including know-how and trade secrets) and any other intellectual property rights, in each case whether registered or unregistered and including all applications for and renewals or extensions of such rights, and all similar or equivalent rights or forms of protection in any part of the world.
Services: Depending on the type of registration signed up for by the Customer, the Supplier shall:
- provide access to and registration of the website known as: www.whoareyoultd.com, operated by the Supplier;
- check the credentials of the Customer against the requirements of hospitals/medical trusts signed up to Who Are You Limited;
- where the Customer meets the requirements of a particular participating hospital/medical trust, issue the Customer with an approved status allowing the Customer to the particular participating hospital/medical trust,
- Construction. In these Conditions, the following rules apply:
- A person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality).
- A reference to a party includes its personal representatives, successors or permitted assigns.
- A reference to a statute or statutory provision is a reference to such statute or provision as amended or re-enacted. A reference to a statute or statutory provision includes any subordinate legislation made under that statute or statutory provision, as amended or re-enacted.
- Any phrase introduced by the terms including, include, in particular or any similar expression shall be construed as illustrative and shall not limit the sense of the words preceding those terms.
- A reference to writing or written includes faxes and e-mails.
- Definitions. In these Conditions, the following definitions apply:
Basis of contract & duration
- When a Customer signs up to the Supplier’s website and clicks to accept these terms and conditions this constitutes an offer by the Customer to purchase Services in accordance with these Conditions.
- The Customer’s offer shall only be deemed to be accepted when the Supplier issues written acceptance of the offer, at which point and on which date the Contract shall come into existence (Commencement Date). If the Supplier is unable to supply the Customer with Services, the Supplier will inform the Customer in writing and refund any sums paid by the Customer.
- The Contract shall be for a term of one year from the Commencement Date expiring at 23:59 on the day before the anniversary of the Commencement Date (Term).
- The Contract constitutes the entire agreement between the parties. The Customer acknowledges that it has not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of the Supplier which is not set out in the Contract.
- Any samples, drawings, descriptive matter or advertising issued by the Supplier, and any descriptions or illustrations contained in the catalogues or brochures of the Supplier, are issued or published for the sole purpose of giving an approximate idea of the Services described in them. They shall not form part of the Contract or have any contractual force.
- These Conditions apply to the Contract to the exclusion of any other terms that the Customer seeks to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.
Supply of services
- The Supplier shall have the right to make any changes to the Services which are necessary to comply with any applicable law or safety requirement, or which do not materially affect the nature or quality of the Services, and the Supplier shall notify the Customer in any such event.
- The Supplier warrants to the Customer that the Services will be provided using reasonable care and skill.
Obligations of the Customer
- The Customer shall:
- co-operate with the Supplier in all matters relating to the Services;
- provide the Supplier with such information and materials as the Supplier may reasonably require in order to supply the Services, and ensure that such information is accurate in all material respects; and
- obtain and maintain all necessary licences, permissions and consents which may be required before the date on which the Services are to start.
- If the performance of the Supplier of any of its obligations under the Contract is prevented or delayed by
any act or omission by the Customer or failure by the Customer to perform any relevant obligation
- the Supplier shall without limiting its other rights or remedies have the right to suspend performance of the Services until the Customer remedies the Customer Default, and to rely on the Customer Default to relieve it from the performance of any of its obligations to the extent the Customer Default prevents or delays the performance of the Supplier of any of its obligations;
- the Supplier shall not be liable for any costs or losses sustained or incurred by the Customer arising directly or indirectly from the failure or delay of the Supplier to perform any of its obligations as set out in this clause 4.2; and
- the Customer shall reimburse the Supplier on written demand for any costs or losses sustained or incurred by the Supplier arising directly or indirectly from the Customer Default.
- The Customer shall:
Charges and payment
- The Charges for the Services will be set out in the Supplier’s price list and on the Supplier’s website at the Commencement Date. The Supplier’s Charges may change at any time, but price changes will not affect Contracts which have already come into existence as per clause 2.
- The Customer must make payment for the Services in advance by credit or debit card. The Supplier accepts payment with Visa, Mastercard, JCB and Maestro.
- All amounts payable by the Customer under the Contract are inclusive of amounts in respect of value added tax chargeable for the time being (VAT).
- If the Customer fails to make any payment due to the Supplier under the Contract by the due date for payment, then the Customer shall pay interest on the overdue amount at the rate of 3% per annum above the base rate of Barclays Bank plc from time to time. Such interest shall accrue on a daily basis from the due date until actual payment of the overdue amount, whether before or after judgment. The Customer shall pay the interest together with the overdue amount.
- The Customer shall pay all amounts due under the Contract in full without any set-off, counterclaim, deduction or withholding (except for any deduction or withholding required by law). The Supplier may at any time, without limiting its other rights or remedies, set off any amount owing to it by the Customer against any amount payable by the Supplier to the Customer.
Intellectual Property Rights
- All Intellectual Property Rights in or arising out of or in connection with the Services shall be owned by the Supplier.
- The Customer acknowledges that, in respect of any third party Intellectual Property Rights, the use by the Customer of any such Intellectual Property Rights is conditional on the Supplier obtaining a written licence from the relevant licensor on such terms as will entitle the Supplier to license such rights to the Customer.
Data Protection and How the Supplier may use the personal information of the Customer
- The Supplier is the data controller (as defined in the Data Protection Act 1998) for the purpose of the Data Protection Act 1998. The Supplier is registered with the Information Commissioner under number ZA014857. The website of the Information Commissioner (www.ico.org.uk) provides detailed guidance on the Data Protection Act and the rights of the Customer.
- The Supplier is committed to protecting and respecting the Customer’s privacy. The Supplier will process the Customer’s personal data in accordance with the Data Protection Act 1998.
- By purchasing the Supplier’s services the Customer consents that the Supplier may process the personal
data (including sensitive personal data) that the Supplier collects from the Customer to:
- provide the Services;
- process the Customer’s payment for such Services; and
- inform the Customer about other products or services that the Supplier provides, but the Customer may stop receiving these at any time by contacting the Supplier.
- The Customer agrees that the Supplier may:
- pass the Customer’s personal information (including sensitive personal data) to hospitals/medical trusts signed up to Who Are You Limited in connection with the Services;
- pass the Customer’s personal information to credit reference agencies in connection with the Services and that they may keep a record of any search that they do;
- disclose the Customer’s personal information in response to any subject access request relating to this Contract or as otherwise required under any legal obligation;
- disclose the Customer’s personal information to prospective buyers of the Supplier’s business or assets; and
- retain the Customer’s personal information for as long as is necessary to perform the Services.
- The personal information the Supplier will collect from the Customer includes names, telephone numbers, address information, email addresses, information about use of the Supplier’s website (such as the user’s browser type, IP address, pages visited, length of time on each page, page interaction information), financial and credit information, and details relating to the health or condition of the Customer.
- Please address any questions, comments and requests regarding the Supplier’s data processing practices to email@example.com
- All information the Customer provides to the Supplier is stored on the Supplier’s secure servers. Any payment transactions will be encrypted using SSL technology. Where the Supplier has given the Customer (or where the Customer has chosen) a password which enables the Customer to access certain parts of the Supplier’s website, the Customer is responsible for keeping this password confidential. The Supplier asks the Customer not to share a password with anyone.
- Unfortunately, the transmission of information via the internet is not completely secure. Although the Supplier will do its best to protect the Customer’s personal data, the Supplier cannot guarantee the security of the Customer’s data transmitted to the Supplier’s website; any transmission is at the Customer’s own risk. Once the Supplier has received the Customer’s information, the Supplier will use strict procedures and security features to try to prevent unauthorised access.
- The Data Protection Act 1998 gives the Customer the right to access information held about him. This right of access can be exercised in accordance with the Data Protection Act 1998. Any access request may be subject to a fee of £10 to meet the Supplier’s costs in providing details of the information held.
- Any changes the Supplier may make to its privacy procedures in the future will be posted on its website and, where appropriate, notified to the Customer by e-mail.
- This clause 7 shall survive termination of the Contract.
Limitation of Liability
- Nothing in these Conditions shall limit or exclude the liability of the Supplier for:
- death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors; or
- fraud or fraudulent misrepresentation; or
- breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession).
- Subject to clause 8.1:
- the Supplier shall under no circumstances whatever be liable to the Customer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with the Contract; and
- the total liability of the Supplier to the Customer in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed £[AMOUNT].
- Except as set out in these Conditions, all warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from the Contract.
- This clause 8 shall survive termination of the Contract.
- Nothing in these Conditions shall limit or exclude the liability of the Supplier for:
- Without limiting its other rights or remedies, either party may terminate the Contract by giving the other party 1 months’ written notice. For the avoidance of doubt, on such termination, no refund of the Charges will be payable.
- Without limiting its other rights or remedies, either party may terminate the Contract with immediate
effect by giving written notice to the other party if:
- the other party commits a material or persistent breach of the Contract and (if such a breach is remediable) fails to remedy that breach within 21 days of receipt of notice in writing to do so;
- the other party suspends, or threatens to suspend, payment of its debts or is unable to pay its debts as they fall due or admits inability to pay its debts or (being a company or limited liability partnership) is deemed unable to pay its debts within the meaning of section 123 of the Insolvency Act 1986 or (being an individual) is deemed either unable to pay its debts or as having no reasonable prospect of so doing, in either case, within the meaning of section 268 of the Insolvency Act 1986 or (being a partnership) has any partner to whom any of the foregoing apply;
- the other party commences negotiations with all or any class of its creditors with a view to rescheduling any of its debts, or makes a proposal for or enters into any compromise or arrangement with its creditors other than (where a company) for the sole purpose of a scheme for a solvent amalgamation of that other party with one or more other companies or the solvent reconstruction of that other party;
- a petition is filed, a notice is given, a resolution is passed, or an order is made, for or in connection with the winding up of that other party (being a company) other than for the sole purpose of a scheme for a solvent amalgamation of that other party with one or more other companies or the solvent reconstruction of that other party;
- the other party (being an individual) is the subject of a bankruptcy petition order;
- a creditor or encumbrancer of the other party attaches or takes possession of, or a distress, execution, sequestration or other such process is levied or enforced on or sued against, the whole or any part of its assets and such attachment or process is not discharged within 14 days;
- an application is made to court, or an order is made, for the appointment of an administrator or if a notice of intention to appoint an administrator is given or if an administrator is appointed over the other party (being a company);
- the holder of a qualifying floating charge over the assets of the other party (being a company) has become entitled to appoint or has appointed an administrative receiver;
- a person becomes entitled to appoint a receiver over the assets of the other party or a receiver is appointed over the assets of the other party;
- any event occurs, or proceeding is taken, with respect to the other party in any jurisdiction to which it is subject that has an effect equivalent or similar to any of the events mentioned in clause 9.2(b) to clause 9.2(i) (inclusive);
- the other party suspends or ceases, or threatens to suspend or cease, to carry on all or a substantial part of its business;
- the other party’s financial position deteriorates to such an extent that in the opinion of the Supplier the capability of the Customer to adequately fulfil its obligations under the Contract has been placed in jeopardy; or
- the other party (being an individual) dies or, by reason of illness or incapacity (whether mental or physical), is incapable of managing his own affairs or becomes a patient under any mental health legislation.
- Without limiting its other rights or remedies, the Supplier may terminate the Contract with immediate effect by giving written notice to the Customer if the Customer fails to pay any amount due under this Contract on the due date for payment and fails to pay all outstanding amounts within 30 days after being notified in writing to do so.
- Without limiting its other rights or remedies, the Supplier may suspend provision of the Services under the Contract or any other contract between the Customer and the Supplier if the Customer becomes subject to any of the events listed in clause 9.2(b) to clause 9.2(m), or the Supplier reasonably believes that the Customer is about to become subject to any of them, or if the Customer fails to pay any amount due under this Contract on the due date for payment.
Consequences of TerminationOn termination of the Contract for any reason:
- the accrued rights, remedies, obligations and liabilities of the parties as at expiry or termination shall be unaffected, including the right to claim damages in respect of any breach of the Contract which existed at or before the date of termination or expiry; and
- clauses which expressly or by implication survive termination shall continue in full force and effect.
- For the purposes of this Contract, Force Majeure Event means an event beyond the reasonable control of the Supplier including but not limited to strikes, lock-outs or other industrial disputes (whether involving the workforce of the Supplier or any other party), failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or subcontractors.
- The Supplier shall not be liable to the Customer as a result of any delay or failure to perform its obligations under this Contract as a result of a Force Majeure Event.
- If the Force Majeure Event prevents the Supplier from providing any of the Services for more than 8 weeks, either the Customer or the Supplier shall, without limiting its other rights or remedies, have the right to terminate this Contract immediately by giving written notice to the other party. On such termination, the Supplier will refund any payments made in advance based on a pro-rata division of the Charges by 365 days multiplied by the number of days left from the date of such termination up to the end of the Term.
- Assignment and other dealings.
- The Supplier may at any time assign, transfer, mortgage, charge, subcontract or deal in any other manner with all or any of its rights under the Contract and may subcontract or delegate in any manner any or all of its obligations under the Contract to any third party or agent.
- The Customer shall not, without the prior written consent of the Supplier, assign, transfer, mortgage, charge, subcontract, declare a trust over or deal in any other manner with any or all of its rights or obligations under the Contract.
- Any notice or other communication given to a party under or in connection with the Contract shall be in writing, addressed to that party at its registered office (if it is a company) or its principal place of business (in any other case) or such other address as that party may have specified to the other party in writing in accordance with this clause, and shall be delivered personally, sent by pre-paid first-class post or other next working day delivery service, commercial courier, fax or e-mail.
- A notice or other communication shall be deemed to have been received: if delivered personally, when left at the address referred to in clause 12.2(a); if sent by pre-paid first-class post or other next working day delivery service, at 9.00 am on the second Business Day after posting; if delivered by commercial courier, on the date and at the time that the courier’s delivery receipt is signed; or, if sent by fax or e-mail, one Business Day after transmission.
- The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.
- If any provision or part-provision of the Contract is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of the Contract.
- If one party gives notice to the other of the possibility that any provision or part-provision of this Contract is invalid, illegal or unenforceable, the parties shall negotiate in good faith to amend such provision so that, as amended, it is legal, valid and enforceable, and, to the greatest extent possible, achieves the intended commercial result of the original provision.
- Waiver. A waiver of any right or remedy under the Contract or law is only effective if given in writing and shall not be deemed a waiver of any subsequent breach or default. No failure or delay by a party to exercise any right or remedy provided under the Contract or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.
- No partnership or agency. Nothing in the Contract is intended to, or shall be deemed to, establish any partnership or joint venture between the parties, nor constitute either party the agent of the other for any purpose. Neither party shall have authority to act as agent for, or to bind, the other party in any way.
- Third party rights. A person who is not a party to the Contract shall not have any rights to enforce its terms.
- Variation. Except as set out in these Conditions, no variation of the Contract, including the introduction of any additional terms and conditions, shall be effective unless it is in writing and signed by the Supplier.
- Governing law. The Contract, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with the law of England and Wales.
- Jurisdiction. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Contract or its subject matter or formation (including non-contractual disputes or claims).
- Assignment and other dealings.