Following completion of your application, access to the user's area is normally granted instantly, but may take up to 3 working days if we encounter problems with your application.
It can take up to 4 working days for the Who Are You team to verify your uploaded credentials. Only then and subject to all the credentials stipulated by the facility being available and valid, will access be granted into the hospital.
A Fast Track option at a small additional cost is available if desired. The Who Are You team in this case will verify your credentials by the end of the following working day with the exception of weekends and bank holidays. Again the credentials uploaded must be both valid and match the requirement of the hospital before entry will be authorized.
Who Are You Ltd visitor cards will be posted within 5 days of your application. If you need to visit a hospital prior to receiving your visitor card you must take a note of your registration number and provide this to the facility reception. The hospital does not have the ability to look up this information.